This privacy policy explains how Polly Polishers (“we”, “us”, “our”) collects, uses and protects personal information when you use our website (pollypolisherscleaningservices.co.uk) or our holiday cottage and static caravan cleaning services across West Norfolk and the North Norfolk coast. We are committed to handling your data responsibly and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

This policy was last updated on 8 September 2026.

Who we are

Polly Polishers is based in Heacham, Norfolk. For the purposes of data protection law, we are the data controller for the personal information described in this policy.

Information we collect

We may collect and process the following information about you:

• Your name, email address, telephone number and property details, when you contact us, request a quote, or sign our Terms & Conditions form
• Correspondence you send us, for example enquiries, booking details or feedback about our cleaning services
• Information you provide when arranging changeovers, deep cleans or laundry services, such as property access details and booking dates
• Technical information collected automatically when you visit our website, such as your browser type and IP address, and information collected via cookies (see our Cookie Policy for details)

How we use your information

We use your personal information to:

• Respond to enquiries and provide quotes for our cleaning services
• Arrange and carry out changeovers, deep cleans and laundry services for your property
• Send invoices and manage payments for work carried out
• Communicate with you about bookings, access arrangements or any issues at a property
• Comply with our legal and accounting obligations

We only use your information for the purposes it was collected for, or for closely related purposes, and we do not use it for marketing unless you have specifically agreed to this.

Our legal basis for processing

We rely on the following legal bases to process your personal data: performance of a contract with you (for example, when carrying out cleaning services you have booked), our legitimate business interests (such as responding to enquiries and maintaining accurate records), and compliance with our legal obligations (such as keeping financial records).

Sharing your information

We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers who help us run our business, such as our website host, email provider and form/spam protection services (including Google reCAPTCHA). These providers only process your data on our instructions and are required to keep it secure.

Cookies

Our website uses cookies. Full details of the cookies we use, and how you can manage your preferences, are set out in our Cookie Policy.

How long we keep your information

We keep personal information only for as long as necessary to provide our services, maintain our business records, and meet our legal and accounting obligations, after which it is securely deleted or anonymised.

Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information you send to us online.

Your rights

Under UK data protection law, you have the right to:

• Ask us for a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information, where applicable
• Object to, or ask us to restrict, certain processing of your information
• Withdraw consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us using the details below. If you remain unhappy with how we’ve handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contacting us

If you have any questions, concerns or requests regarding this privacy policy or your personal data, please contact us:

• By email: pollypolishers@yahoo.com
• By telephone: 07717 804596