This privacy policy explains how Polly Polishers Cleaning Services (“Polly Polishers”, “we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, pollypolisherscleaningservices.co.uk, or use our holiday cottage and static caravan cleaning services across West Norfolk and the North Norfolk coast.

We follow UK data protection law, which means the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Last updated: 2 October 2026

Who we are

Polly Polishers Cleaning Services is a cleaning business based in Heacham, Norfolk. We are the “data controller” for the personal information described in this policy, which means we decide how and why it is used.

You can contact us about anything in this policy by email at pollypolishers@yahoo.com or by phone on 07717 804596.

The information we collect

We only collect the information we need. This may include:

• Contact details, such as your name, email address and phone number, when you fill in our contact form, email us or call us.
• Property and booking details, such as the address of the cottage or caravan we clean, access arrangements (for example key safe details), changeover dates and any special instructions.
• Business details, if you contact us on behalf of a holiday letting agency or property management company.
• Billing information, such as invoice and payment records. We do not collect or store card details through this website.
• Messages and feedback you send us.
• Technical information collected automatically when you visit the website, such as your IP address and browser type. Some of this is collected through cookies (see “Cookies” below).

How we use your information

• To reply to enquiries and give you a quote.
• To arrange and carry out changeovers, deep cleans and laundry services.
• To send invoices and keep track of payments.
• To contact you about bookings, access or anything we notice at a property.
• To keep our website secure and protect our contact form from spam.
• To meet our legal, tax and accounting obligations.

We will not send you marketing messages unless you have asked us to, and we never sell your information.

Our lawful reasons for using your information

• Contract: we need your information to provide the cleaning services you have booked, or to take steps you have asked for before booking, such as a quote.
• Legitimate interests: for example, replying to general enquiries, keeping sensible business records and keeping our website secure and free from spam.
• Legal obligation: for example, keeping financial records for HMRC.
• Consent: for any optional cookies. You can withdraw your consent at any time.

Who we share your information with

We only share your information when we need to, with trusted providers who help us run our business. They may only use it to provide their service to us. These include:

• our website hosting company, which stores the website and any form submissions;
• our email provider, which handles messages you send us;
• Google reCAPTCHA, which protects our contact form from spam and abuse. reCAPTCHA collects hardware and software information, such as device and browser data, and sends it to Google for analysis. Google’s use of this information is covered by the Google Privacy Policy;
• our accountant, if one is used, for bookkeeping and tax purposes.

We may also share information if the law requires us to, for example with HMRC or the police.

International transfers

Some of our providers, such as Google and our email provider, may store or process information outside the UK, including in the United States. When this happens, we rely on the safeguards that UK law requires, such as the UK–US “data bridge” or approved contract terms.

How long we keep your information

• Enquiries that do not lead to a booking: up to 2 years.
• Customer, booking and property records: for as long as we work together, and up to 2 years after that.
• Invoices and financial records: 6 years, as required for tax purposes.

After that, we securely delete or anonymise it.

How we keep your information safe

We take sensible steps to protect your information. Our website uses a secure (HTTPS) connection, security software and spam protection, and we limit who has access to customer details, including property access information. No method of sending information over the internet is completely secure, but we work to keep your information safe.

Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies that are needed for the website to work, and we ask for your consent before using any others. Full details are in our Cookie Policy. You can change your choices at any time using the settings below.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict or stop using your information, or object to how we use it;
• ask us to transfer your information to another organisation;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us using the details above. We will reply within one month. There is usually no charge.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Links to other websites

Our website may link to other websites, such as social media pages. We are not responsible for how those websites handle your information, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.